Frequently Asked Questions

How can we help?

If you don’t find the question you’re looking for, don’t worry, just get in touch with us and we’ll help you the best we can!

We proudly serve Toronto and the GTA (Greater Toronto Area). Let us know where you are and we’ll get back to you to confirm our availability.

Yes, we bring our own supplies. We require you to provide a vacuum, mop or broom for the floors.

We guarantee 100% customer satisfaction. We want all our customers to be happy with the cleaning services from Sweepy.

Yes Absolutely, we are professionally vetted and insured reliable cleaners.

Our top priority is the safety of our cleaners and our customers. We strictly follow the recommended guidelines for reducing the spread of COVID-19. These include:

  • Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs
  • Avoiding touching of eyes, nose and mouth
  • Cleaning and disinfecting frequently used objects and surfaces with a regular household cleaning spray or wipe
  • Social distancing

While recommendations for customers include:

  • Stay in a separate room from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6 foot person-to person distance
  • If you feel sick or are concerned about the well-being of those living in your home or your cleaner, then please cancel or reschedule the booking.

You can just leave us a detailed entry instructions when you schedule your appointment so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

Just give us a call and we will provide you with another cleaner to cover.

You can contact the Sweepy Team at our contact number or email us at and we will respond to you immediately.


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